The client is an Australian student accommodation provider supporting residents who expect help to be quick, simple, and easy to access.
But support journeys were fragmented. Residents used mobile-first channels like WhatsApp, while service requests, rebooking responses, and case handling still involved manual steps.
Our Agentforce experts implemented an Agentforce-powered Service Agent across WhatsApp and the Resident Portal, so residents could ask questions, raise requests, get knowledge-based answers, and complete rebooking surveys in familiar channels.
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